Privacy policy

The information we collect:

If you registered with us or placed an order on our website, we will have your email address, postal address, and the method you chose for payment. We may also have your phone number if you included it in the registration form, but this is not mandatory and is only used so the shipping company can contact you. We also collect information about how you use our website, the type of content you view or spend time on, the frequency and duration of your activities on our online store, as well as where you are visiting us from.

Additionally, our servers, logs, and other technologies automatically collect certain information that helps us manage, protect, and improve our services, analyze usage, and enhance user experience. We share personal information with others only as described in this policy or when we believe the law allows or requires it.

Information We Collect Automatically

• Cookies: We may use cookies and other technologies to collect information about your activity, browser, and device. These data help us create a profile of our users. If you prefer, you can delete or reject cookies through your browser or device settings. However, rejecting or deleting cookies may affect the availability and functionality of our services.
• Device Information: We may also collect information about your device each time you use our website. If you have an account with us, we may collect information from your computers, phones, etc. Here are some examples of the device information we collect:
  • Attributes like operating system and hardware version
  • Browser type and IP address
• Login Information: We also collect login information when you use our website. This information includes, among other things:
  • Details about how you contacted us
  • Device information, such as network browser type and language
  • Access times
  • Pages visited within our website
  • IP address

How We Use Your Personal Information

We use your information in several different ways:

• Name and contact details: To deliver your purchase and send you messages regarding the status and details of your order (fulfillment of the contract). To send you promotional material about our offers and products under your consent, and to prevent fraud as a legal obligation.
• Payment Information: We do not store this information; we use it to receive payment for our products and provide refunds, to fulfill our contract and for legal fraud prevention.
• Contact History: To offer customer service and support.

Who We Share Your Personal Information With

We share your data with the following categories of companies as an essential part of providing you our services:

• Shipping companies such as MRW, Envialia, or Correos, which receive this data to deliver our products to your address.
• Companies like Mailchimp that handle sending newsletters with promotions and news.

We will not share your personal information with any other third party without your express consent.

How Long We Retain Your Personal Information

We will retain your information while you have your account or as long as necessary to provide you with the customer support you requested and related information. If it is necessary or required to comply with legal or regulatory requirements, resolve disputes, prevent fraud or abuse, or enforce our terms, we may also retain some of your information as appropriate even after your account has been closed.